Privacy Policy

Last Updated: 21/11/2024

1. Introduction

At FLUO ("we," "our," "us"), we are committed to protecting the privacy and personal information of our employees, customers, and website users. This Privacy Policy explains how we collect, use, process, and share your personal data in accordance with applicable data protection laws, including but not limited to the General Data Protection Regulations where applicable.

2. Data Controller

FLUO, registered in [Insert Legal Entity Name], acts as the Data Controller with respect to the personal information collected during the use of our services or your employment. This means we determine the purposes and means of processing your personal data.

3. Personal Data Collected

We collect and process the following categories of personal information from employees, customers, and users of our platform:

• Name
• Email address
• Phone number
• Age
• Gender
• Address
• Nationality

4. Purposes of Data Processing

The personal data collected by FLUO is processed for the following purposes:

1. Employee Data Processing:
   • Contractual Performance: To manage and perform employment agreements, including payroll, taxation, and benefits administration.
   • Compliance with Legal Obligations: To meet legal and regulatory obligations such as employment laws, social security, and anti-fraud checks.
   • Support and Management: To provide internal support and manage employee performance, development, and communication.
2. Customer and Platform User Data Processing:
   • User Registration: To manage registration as a user of the platform.
   • Execution of Contracts: To perform and manage purchase contracts or service contracts related to FLUO’s products.
   • Customer Support: To respond to customer requests, inquiries, or complaints.
   • Marketing: To provide personalized recommendations and marketing communications based on your interactions with FLUO’s platform.
   • Analytics and Statistical Purposes: To analyze usage patterns for user service improvement.

5. Legal Basis for Processing

FLUO processes your personal data based on the following legal grounds:

1. Performance of a Contract: Processing is necessary for the execution of an employment contract (for employees) or a service/purchase contract (for customers and platform users).
2. Legitimate Interests: Processing is necessary for the legitimate interests pursued by FLUO, such as improving services, fraud prevention, and marketing.
3. Compliance with Legal Obligations: To meet regulatory requirements and anti-fraud obligations.
4. Consent: In certain cases, as required by applicable laws, we may ask for your consent to process data for specific purposes (e.g., marketing communications).

6. Sharing of Personal Data

FLUO may share your personal data with third parties under the following conditions:

• Service Providers: We may disclose personal data to third-party service providers who assist us in providing our services. This includes, but is not limited to, the following:
  • Payment Gateways and Financial Institutions for processing payments.
  • Security Plugins to ensure the safety and integrity of your personal data (Anti-fraud detection entities).
  • Technological and Analytical Services such as Google Analytics and Meta Pixel, for platform support and enhancement.
  • Shipping and Fulfillment Services for managing logistics and delivery orders.
  • SEO Tools to optimize the website for search engine visibility.
  • Backup and Hosting Services to secure and manage our website’s data infrastructure.
  • Customer Support Plugins to respond and handle user inquiries.
  • Performance and Caching Tools to improve the speed and functionality of the website.
  • WooCommerce Extensions to enhance the functionality of our e-commerce store.
  • Third-Party API Integrations that extend site features and functionality.
  • Social Media Integrations and Email Marketing Platforms for managing marketing campaigns and user engagement.

7. Data Retention

FLUO retains personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting requirements. Employee data may be retained for the duration of employment and thereafter as required by applicable law.

8. Data Subject Rights

As a data subject, you have the following rights concerning your personal data:

• Right of Access: You can request access to the personal data we hold about you.
• Right to Rectification: You have the right to correct inaccurate or incomplete personal data.
• Right to Delete: You may request the deletion of your personal data, provided there are no overriding legal grounds to retain it.
• Right to Restriction: You can request the restriction of processing in certain circumstances.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to certain types of processing, such as direct marketing.

To exercise any of these rights, you can log in to your FLUO account and update your Profile Page, please contact us at [Insert Contact Information].

9. Security of Personal Data

We have implemented appropriate technical and organizational measures to protect personal data against unauthorized access, accidental loss, destruction, or damage. Access to personal data is limited to authorized personnel and third-party service providers with a legitimate need to access such data.

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our website, and, where appropriate, we will notify you of any significant changes.

11. Children Privacy

FLUO respects the privacy protection of children accessing the internet. FLUO complies with (COPPA) the Children’s Online Privacy Protection Act. FLUO’s website is not intended for use by any user under the age of 16 without the supervision of a parent or guardian. We do not knowingly collect information from users under the age of 16 years of age. If you are under 16 years old, we recommend that you rely on your parent or guardian.

12. Cookies

A cookie is a small data file stored on your device when you visit a website. It helps manage your interaction with the site, allowing for personalized content and tailored web pages when you return to the website. Our website uses cookies to enhance your browsing experience and provide essential functionality for our online store. Cookies manage your interactions with our website, customize content, and improve services based on your preferences.

Types of Cookies We Use:

1. Session Cookies These cookies are crucial for managing your session on our website, such as keeping you logged in and remembering items in your shopping cart.
   • woocommerce_cart_hash: Tracks changes in your cart.
   • woocommerce_items_in_cart: Records whether items are currently in your cart.
   • wp_woocommerce_session_: Stores a unique code to retrieve cart data specific to your session.
2. Cart-Related Cookies These cookies help us remember the contents of your cart and allow for better functionality related to product browsing.
   • woocommerce_recently_viewed: Stores information on the products you have recently viewed.
   • store_notice[notice id]: Enables the dismissal of store notices, improving your browsing experience.
3. Login and Authentication Cookies For registered users, these cookies manage your login session and account access securely.
   • wordpress_logged_in_: Tracks when you are logged in and identifies your account.
   • wordpress_sec_: Secures your login session.
   • wordpress_test_cookie: Checks if your browser accepts cookies.
   • wp-settings- and wp-settings-time-: Customize your interface when accessing the admin panel or the main site.
4. Analytics and Performance Cookies (Optional) These cookies help us track site performance and understand how visitors interact with the website.
   • _ga, _gid (Google Analytics): Used to track users and provide insights on how our site is used, helping us improve functionality and content.
5. Third-Party Cookies We may also use cookies from third-party providers to support services such as payment processing and marketing.
   • Stripe/PayPal cookies: Facilitate secure payment transactions.
   • Facebook Pixel cookies: Help us with marketing campaigns and tracking the effectiveness of ads.

Cookies are used to ensure the website functions smoothly and to enhance your user experience. By continuing to browse our site, you consent to the use of cookies. However, you can choose to disable or delete cookies through your browser settings. Disabling essential cookies may affect the functionality of our website.

13. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us at: info@shopfluo.com

FLUO
Lebanon, El Matn District, Mkalles Main Road, Centre Mkalles 2001, Ground Floor
Info@Shopfluo.com
+961 01 684 529