Terms and Conditions

INTRODUCTION

These Terms and Conditions (hereinafter referred to as "the Terms") govern your use of this website and establish the contractual relationship between you (hereinafter referred to as "You" or "your") and FLUO (hereinafter referred to as "we," "us," "our," or "the Vendor"). These Terms outline the rights and responsibilities of all users in relation to the products and services provided by us through this website and any affiliated websites (hereinafter collectively referred to as "the Services").

Before you proceed to click on the conclusion of the ordering process, we kindly ask you to read these Terms and our Privacy Policy thoroughly. By utilizing this website or placing an order through it, you acknowledge and agree to be bound by these Terms and our Privacy Policy. If you do not accept all of the Terms and the Privacy Policy, you should refrain from placing an order.

These Terms are subject to periodic revisions; therefore, we recommend that you review them carefully before placing any orders.

Should you have any inquiries regarding these Terms or our Privacy Policy, please feel free to visit our website or reach out to us via our contact form.

FLUO is a company registered in Lebanon under registration number 59928, with its registered office located at Mount Lebanon, Metn, Mkalles, Main Road.

USE OF OUR WEBSITE

These Terms constitute the sole conditions applicable to your use of this website and supersede all other agreements, unless expressly agreed to in writing by FLUO (hereinafter referred to as "the Vendor"). These Terms are crucial for both parties, as they are designed to establish a legally enforceable agreement that safeguards your rights as a valued customer and our rights as a business entity. By placing an order, you acknowledge that you have read and fully accept these Terms without reservation.

YOU AGREE TO THE FOLLOWING:

You shall only utilize the website to make genuine inquiries or orders. You shall refrain from making any speculative, false, or fraudulent orders. Should we have reasonable grounds to believe that such an order has been placed, we reserve the right to cancel the order and notify the appropriate authorities. You agree to provide accurate and complete email, postal, and/or other contact details, and acknowledge that we may use this information to reach you if necessary (refer to our Privacy Policy). If you fail to provide all required information, we may be unable to process your order. By placing an order through this website, you warrant that you are at least 18 years of age and possess the legal capacity to enter into binding agreements.

We grant you a limited, non-exclusive license to access and utilize this website for personal, non-commercial purposes. You are prohibited from downloading or altering any portion of the website without our prior written consent. This license expressly excludes any commercial use, resale, retrieval of product listings, descriptions, or pricing information, as well as any derivative use of the website or its content. You may not employ data mining tools, robots, or other automated methods for data collection or extraction. Furthermore, you may not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit any part of the website for commercial gain without our explicit written authorization. Framing or utilizing framing techniques to enclose any trademarks, logos, or proprietary information (including images, text, page layout, or forms) owned by us or our affiliates is strictly forbidden without our express permission. Additionally, you may not use any meta tags or other "hidden text" that incorporates our name, trademarks, or service marks without our prior written consent.

In the event of a breach of any of these Terms and Conditions, we reserve the right to terminate your limited license to use the website immediately.

When registering on the site, you will be required to select a username and password prior to making any purchases. Alternatively, you may utilize the "checkout as a guest" option, which does not necessitate registration. You are solely responsible for all activities conducted under your username and password, and you must ensure that you use the site solely under your personal username and password. It is your responsibility to safeguard your password and to keep it confidential. If you believe your password has been compromised, you must change it immediately. You may not transfer or sell your username to any other person, nor may you permit anyone else to use your username or password, directly or indirectly.

Access to the website is granted on a temporary basis, and we reserve the right to suspend, modify, or discontinue any services offered on the site at any time, without prior notice, for operational, regulatory, legal, or other reasons. These reasons may include, but are not limited to:

1. Frequent and/or unusually high return rates, at our sole discretion;
2. Conduct that suggests an intent to resell products for profit, at our sole discretion; or
3. Suspicions regarding multiple accounts held by a user or the registration of a new account by a previously suspended user.

We may restrict access to all or part of the website for registered users as deemed necessary. We also reserve the right to disable any user ID or password, whether chosen by you or assigned by us, should you fail to adhere to any of these Terms and Conditions.

This website may contain links to external sites or resources provided by third parties. As we do not control these sites or resources, we accept no responsibility for their availability, nor do we endorse or accept any liability for the content, advertising, products, or other materials available on or from these external sites or resources.

Contract Formation and Order Process

The information provided in these Terms and the details available on this website do not constitute a contractual offer but rather an invitation to treat. A binding contract for the purchase of products shall only arise between you (hereinafter referred to as "You") and FLUO (hereinafter referred to as "us" or "the Vendor") once your order has been accepted by us. In the event that we do not accept your offer, and payment has already been processed, a full refund will be issued to your account.

To place an order, you are required to follow the online shopping procedure and click the "Place Order” button to submit your order. Subsequently, you will receive an email from us confirming the receipt of your order (hereinafter referred to as "Order Confirmation"). Please note that this acknowledgment does not signify acceptance of your order, as it represents your offer to purchase one or more products from us. All orders are subject to our acceptance, which will be confirmed through an email notifying you that the product has been dispatched (hereinafter referred to as "Shipment Confirmation").

The contract for the purchase of a product (hereinafter referred to as "Contract") will only be established when we send you the Shipment Confirmation. The Contract will pertain solely to those products whose dispatch we have confirmed in the Shipment Confirmation. We will not be obligated to fulfill any additional products that may have been included in your order until the dispatch of those products has been confirmed in a separate Shipment Confirmation.

Products Availability

All product orders are contingent upon availability. In the event of supply issues or if products are no longer in stock, we reserve the right to provide you with information regarding substitute products of equivalent or superior quality and value that you may consider for purchase. Should you choose not to proceed with the order of such substitute products, we will issue a full refund for any payments you have made.

We retain the right to withdraw any products from this website at any time and to modify or remove any materials or content on this site. While we will strive to process all orders efficiently, exceptional circumstances may arise that necessitate our refusal to fulfill an order after an Order Confirmation has been issued. We reserve the right to exercise this discretion at any time.

We shall not be held liable to you or any third party for withdrawing any product from the website, regardless of whether it has been sold, for modifying or removing any materials or content from the website, or for refusing to process or accept an order subsequent to issuing an Order Confirmation.

Intellectual Property

The Website and all its content are safeguarded by intellectual property laws, including but not limited to copyrights and trademarks. For the purposes of these Terms and Conditions, "Intellectual Property Rights" encompasses patents, database rights, copyrights, designs (whether registered or unregistered), trademarks (both registered and unregistered), trade names, symbols, illustrations, photographs, logos associated with FLUO Products, the Website, accessories, and packaging, along with any similar rights, as well as the rights and remedies available to enforce such rights.

In connection with your engagement with us, all intellectual property rights pertaining to the Website under these Terms and Conditions shall remain the sole and exclusive property of FLUO. You are prohibited from utilizing any of these intellectual property rights unless we have expressly granted you permission to do so. Any intangible creation resulting from the use of this Website, along with our trademarks, trade names, service marks, and those of our affiliates under these Terms and Conditions, shall be owned by us or our affiliates, as applicable.

ORDER

For all online purchases, you agree that the Products will not be utilized for any commercial or resale purposes, and you confirm that you are not a minor.

The ordering process is as follows: You may select Products on the Website by clicking "Order" and "Proceed to Payment" at the conclusion of the order confirmation process. You will be guided through the ordering steps via straightforward instructions displayed on our website. Payments can be made online using the following methods: MasterCard, Visa Card, Bank Card.

Cash on Delivery (COD) is available for customers placing orders within designated geographical regions as specified on our website or communicated in-store. Customers found misusing the COD option, including repeated refusals to accept delivery, may have their access to this payment method permanently restricted.

Payment must be made exclusively in the currencies explicitly designated by FLUO. FLUO reserves the right to decline payments made in any other currency. Full payment must be made in cash at the time of delivery. The delivery agent is authorized to collect only the exact amount as stated in the order invoice. Customers are advised to prepare the exact payment amount, as delivery personnel may not carry change.

If the customer refuses to accept the order upon delivery without a valid reason, FLUO reserves the right to refuse future COD orders from the customer. Refunds & exchanges for COD orders, where applicable, will be processed in accordance with FLUO’s exchange policy. Delivery agents are not authorized to open packages before payment. Customers are encouraged to inspect packages for visible damage before making the payment.

If you possess a discount code, it must be applied during the order confirmation process to be valid. Upon successfully placing your order, you will receive an email acknowledging receipt of the order. Please note that this email does not confirm acceptance of your order; your order constitutes an offer to purchase.

Delivery

You will receive an email confirming dispatch once your Product has been shipped from our warehouse.

Any availability indications on the Website are estimates and do not constitute a guarantee of stock or an obligation to accept your order.

BILLING

Should FLUO elect to issue invoices in accordance with applicable laws, we reserve the right to provide invoices in an electronic format. If necessary, a paper invoice will be sent via post or included with your order. If you misplace an invoice, please contact our customer service through our Contact Us page. We aim to respond within the next business day during normal working hours.

PRICE

FLUO has exercised reasonable diligence to ensure that prices displayed on the Website are accurate; however, errors may occur.

In the event of a manifest pricing error, FLUO reserves the right to decline your order.

If a pricing error is identified prior to dispatch, we may either inform you promptly or choose to refuse your order. In the former case, we will offer you the option to confirm your order at the corrected price or cancel it. If we opt to refuse your order, we will promptly refund or credit any amounts debited from your credit or debit card.

All Product prices are presented in Dollars or Lebanese Pound, inclusive of VAT applicable in the delivery country at the time of ordering, unless stated otherwise, and do not encompass additional delivery fees. Delivery charges will be itemized and clearly displayed during the ordering process.

The total delivery costs will be detailed on the payment screen and included in your invoice with VAT.

If you have a coupon or promotional offer, it is your responsibility to apply it in the designated section during the ordering process. It will not be possible to apply a coupon or discount after confirming your order. Promotions and discounts may be subject to additional terms. To avoid confusion and fully understand our promotions and/or discounts, we recommend reviewing any supplementary terms and conditions on the relevant Product page.

An order may be declined for various reasons, including but not limited to:

• Orders placed by individuals under the age of 18 or incapacitated individuals;
• Unavailability of the ordered Product;
• Inability to obtain payment authorization from the bank;
• Identification of an error in price, description, or Product information;
• Any suspicion regarding the nature of the transaction;
• Concerns that the Products may be used for commercial or resale purposes;
• Failure to meet the criteria for placing an order as outlined in these Terms and Conditions.

In the event of issues with your order, we will contact you as soon as possible. We reserve the right to refuse any purchase offer at our discretion.

Ownership of the Products will transfer to you only after full payment of all amounts due, including delivery charges.

INTERNATIONAL PRICING

Issuers of international credit and/or payment cards or banks will establish the applicable exchange rate for your purchase and may impose a processing or administrative fee related to this payment, which you will be liable to pay if using an international credit card.

DELIVERY

Please be aware that these Terms do not affect your statutory rights as a consumer. Delivery and fulfillment times provided by FLUO are estimates and may be subject to change. We will make reasonable efforts to deliver your Products within the specified timeframes. However, we cannot guarantee these timescales in the event of unforeseen circumstances impacting our carrier. We assume no responsibility for incorrect or incomplete delivery addresses.

You may designate multiple delivery addresses, including an address different from your billing address. Please note that FLUO does not deliver to P.O. Boxes and certain restrictions apply to the delivery locations for Products ordered on the Website.

All risk associated with the Products ordered (including loss or damage) transfers to you upon delivery to the specified address. If delivery is made to an address other than your own, all risk will transfer upon delivery to that location.

If FLUO cannot fulfill your order, we will notify you in writing (including via email) and, if payment has already been made, will issue a full refund as soon as possible, but no later than 14 days from the date of order cancellation.

Due to customs, legal, regulatory, and practical restrictions, certain Products may not be deliverable to specific locations. FLUO reserves the right to determine which Products may be delivered to particular destinations. Information regarding available delivery locations, charges, and estimated delivery times can be found here. Prices and delivery times may vary based on the nature of the Products, the delivery service chosen, and your delivery address.

These Terms and Conditions apply regardless of the delivery method selected for your Products.

Delivery of your Products may be postponed due to circumstances beyond our control, such as stock shortages or unexpectedly high demand. In such cases, we will strive to keep you informed and provide the option to cancel your order if the delay becomes excessive.

Please note that Products altered at your request may have longer delivery times, and you will be notified of the revised delivery date accordingly.

EXCHANGES POLICY

General Exchange Policy: At FLUO, we aim to provide a seamless shopping experience with a clear and customer-friendly exchange policy. New collection items can be exchanged within 14 days of delivery or purchase, while sale or promotional items are eligible for exchange within 3 days, limited to similar sale items. Online exchanges are processed as store credits, valid for specific timeframes, depending on the item type. Domestic customers can exchange online orders in-store, while international customers handle all delivery fees for exchanges. Faulty, damaged, or incorrect items must be reported within 3 days of delivery, with FLUO covering return fees upon verification. All exchanges are subject to inspection, with credits issued promptly upon approval. For more details, please review our Exchange Policy.

In-Store Exchanges: If a FLUO store is located in the country where your product was delivered, you may exchange the item in person. You must present the physical receipt received with your order alongside the tags of the purchased piece (This tag must be attached as it was received originally with the purchased item upon delivery). Please note that Exchanges can only be made at locations that carry the same category of items being exchanged.

Please include all original packaging, instructions, and documentation with the product being exchanged. You are required to exercise reasonable care of the products while they are in your possession. This includes returning all product instructions, documents, and packaging in the same condition as received. Neglecting to do so may lead to claims for breach of statutory duty.

If you believe that a product does not conform to the contract at the time of delivery, please promptly contact us via our online form with details of the issue. Alternatively, you may call us at +961 76 559 403 for further instructions.

Upon receipt of the exchanged product, we will conduct a thorough examination and notify you of your entitlement to a replacement via email within a reasonable timeframe. We aim to process the replacement as soon as possible, and in any event, within 30 days of confirming via email that you are entitled to a replacement.

Defective products will be refunded in full, including delivery charges and any reasonable costs incurred in returning the item. Refunds will always be issued using the payment method employed for the original transaction.

COMMUNICATIONS

You may submit suggestions, ideas, comments, inquiries, or other information to us, provided that such content is not unlawful, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, harmful to third parties, or otherwise objectionable. Additionally, the content must not contain software viruses, political campaigning, commercial solicitations, chain letters, direct mail, or any form of unsolicited communication ("spam"). You must not use a false email address, impersonate any individual or entity, or send any message that misrepresents the origin of any content.

By submitting content, unless otherwise indicated, you grant us and our affiliates a non-exclusive, royalty-free, perpetual license, in accordance with applicable law, and a fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media we choose. You further grant us and our affiliates the right to use your name in connection with such content, at our discretion. You represent and warrant that you own or control all rights to the content submitted, that the content is accurate, and that the use of the content will not violate these Terms or cause injury to any person or entity. You agree to indemnify us and our affiliates against any claims arising from the content you provide. You acknowledge that we reserve the right, but are not obligated, to monitor, edit, or remove any content or activity. We shall not be responsible for any content shared by you or any third party via the Site.

RESPONSIBILITIES

To the fullest extent permitted by law, we provide the Site and any information contained therein on an "as is" and "as available" basis, without any representations or warranties regarding the Site's suitability for your needs.

We make no express or implied representations regarding the operation or availability of the Site, nor the information, content, or materials contained therein. You acknowledge and agree that your use of the Site is at your sole risk. To the extent permitted by law, FLUO shall not be liable for any loss or damage resulting from your use of, or reliance on, any content or information available on the Site.

The content of the Site has been compiled from various sources and may be subject to change without notice. While we strive to present accurate and up-to-date information, we cannot guarantee the completeness or accuracy of the content.

To the maximum extent allowed by law, we disclaim all liability for any loss, damage, or expense arising directly or indirectly from your use of the Site.

In particular, we will not be liable for any damage to hardware, software, or data, for financial loss, or for any indirect, special, or consequential losses.

GUARANTEE

Notwithstanding any contrary provisions in these Terms, all Products provided by us are of satisfactory quality, fit for their intended purpose, and warranted against defects in materials or workmanship for the warranty period specified on the Site. This warranty does not affect your statutory rights and remedies as a consumer.

This warranty is valid only with proof of purchase from FLUO and does not cover defects arising from normal wear and tear, intentional damage, accidents, or negligence on your part or a third party, usage contrary to our instructions, or unauthorized modifications or repairs.

FLUO emphasizes that normal deterioration of the Products during intended use does not constitute grounds for a warranty claim.

We will not be liable for any fees charged by your card issuer, bank, or payment service provider related to processing your order.

This guarantee does not affect your rights and remedies under applicable consumer protection laws.

LIMITATION OF LIABILITY

We shall not be liable for any failure or delay in fulfilling our obligations under these Terms due to events beyond our control, including any loss or damage that cannot be reasonably foreseen.

FLUO's liability under these Terms shall not exceed the total amount paid by you for the Products ordered, plus any delivery charges incurred. Losses are considered foreseeable if both you and we were aware of the possibility of such losses at the time of order acceptance.

The Products supplied are intended solely for personal and domestic use. You agree not to utilize the Products or the Site for commercial or resale purposes, and we will not be liable for any loss of time, profit, contracts, revenue, goodwill, anticipated savings, or for any loss of data.

Please be aware that you have various rights as a consumer, including statutory rights and remedies in the event of Product defects. These Terms do not affect your statutory rights, and FLUO commits to performing its obligations under these Terms with reasonable care and skill.

NOTICES

All communications from you to us must be submitted via our web form. Unless otherwise specified herein, we may communicate with you using the email or postal address you provided when placing your order.

Notices shall be deemed received and duly served immediately upon being posted on our website, 24 hours after an email is sent, or three days after the mailing date of any letter. In proving service, it is sufficient to demonstrate that, in the case of a letter, it was properly addressed, stamped, and dispatched, and in the case of an email, that it was sent to the specified email address of the recipient.

TRANSFER OF RIGHTS AND OBLIGATIONS

The agreement between you and us is binding upon both parties and our respective successors and assigns.

You may not transfer, assign, charge, or otherwise dispose of your rights or obligations under this agreement without our prior written consent.

We reserve the right to transfer, assign, charge, subcontract, or otherwise dispose of our rights or obligations under this agreement at any time. Such transfer shall not affect your statutory rights as a consumer nor shall it cancel, reduce, or limit any warranties or guarantees provided to you, whether express or implied.

FORCE MAJEURE

We shall not be liable for any failure to perform, or delay in the performance of, our obligations under this agreement due to events beyond our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, omission, or accident beyond our reasonable control, including but not limited to:

• Strikes, lockouts, or other forms of industrial action.
• Civil unrest, riots, invasions, terrorist acts or threats, wars (whether declared or not), or preparations for war.
• Fires, explosions, storms, floods, earthquakes, subsidence, epidemics, or other natural disasters.
• Inaccessibility of railways, shipping, aircraft, motor transport, or other means of public or private transportation.
• Inaccessibility of public or private telecommunications networks.
• Any governmental acts, decrees, legislation, regulations, or restrictions.
• Any strikes, failures, or accidents involving shipping, postal services, or other relevant transportation.

Our performance under any contract will be deemed suspended for the duration of the Force Majeure Event, and we shall have an extension of time equal to the duration of the event. We shall use reasonable efforts to resolve the Force Majeure Event or to find a solution that enables us to fulfill our obligations under the contract despite its occurrence.

WAIVER

If we fail to insist on strict compliance with your obligations under this agreement or any related terms, or if we do not exercise any rights or remedies to which we are entitled under this agreement, this shall not be construed as a waiver of such rights or remedies, nor shall it relieve you of compliance with such obligations.

A waiver of any default by us does not constitute a waiver of any subsequent default.

No waiver of any of these Terms shall be effective unless explicitly stated as a waiver and communicated to you in writing as per the provisions outlined in the Notices section.

SEVERABILITY

If any provision of these Terms or any part of this agreement is determined by a competent authority to be invalid, illegal, or unenforceable to any extent, such provision shall be severed from the remaining provisions, which shall continue to be valid to the fullest extent permitted by law.

ENTIRE AGREEMENT

These Terms, along with any documents expressly referenced herein, represent the complete agreement between you and us regarding the subject matter of this agreement and supersede any prior agreements, understandings, or arrangements, whether oral or written.

Both parties acknowledge that in entering into this agreement, neither party has relied on any representation, undertaking, or promise made by the other, except as expressly stated in these Terms.

Neither party shall have any remedy for any untrue statement made by the other prior to the date of the contract, unless such statement was made fraudulently. The only remedy available shall be for breach of contract as provided in these Terms.

OUR RIGHT TO VARY THESE TERMS

We reserve the right to revise and amend these Terms from time to time.

You will be subject to the Terms and policies in effect at the time you place an order, unless any changes are required by law or governmental authority, in which case they will apply to orders previously placed by you.

LAW AND JURISDICTION

Contracts for the purchase of products through our website shall be governed by Lebanese law.

Any disputes arising from or relating to such contracts shall be subject to the non-exclusive jurisdiction of the Lebanese courts.

If you are contracting as a consumer, nothing in this clause will affect your statutory rights.

FEEDBACK

We welcome your comments and suggestions. Please submit all feedback and comments to us via our web form.